Adapting EFQM Excellence Model for Public Transport Operators: A Case of IETT, Istanbul's Public Bus Operator
EFQM Mükemmellik Modelini Toplu Ulaşım İşletmelerine Uyarlamak: İstanbul'un Otobüs İşletmesi İETT Örneği
by Muhammet Deveci, Fatih Canıtez
School of Transportation and Logistics, Istanbul University
Avcilar Campus 34320 Avcilar/Istanbul/TURKEY
Bahadır Fatih Yıldırım, Ph.D.
+ 90 (212) 473 70 00 - 19263
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