The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach
Birdoğan Baki, Ph.D.
Measuring the performance of the humanitarian supply chain (HSC) becomes a necessary nowadays regarding to the increasing wars around the world. This study aims to propose an integrated performance evaluation approach for the HSC in the context of war. The proposed framework includes two main stages. The first stage implicates determining the performance indicators by the literature review and classifies the indicators based on the Balanced Scorecard dimensions. The second stage involves prioritizing the Balanced Scorecard dimensions and performance indicators by DEMATEL. According to results of the study, the most important dimension in the performance measurement for the HSC in the context of war is the customer. Moreover, service quality has the highest impact in the HSC performance measurement. This study extends the current state of knowledge, which provides a novel combined method to measure the performance HSC in context of war disaster.
Keywords: Balanced Scorecard, DEMATEL, Humanitarian Supply Chain, Performance Indicators
Jel Classification: C46
Abuasad, N. (2020). The Evaluation of Humanitarian Supply Chain Performance Based On Balanced Scorecard-DEMATEL Approach. Alphanumeric Journal, 8(2), 163-180. http://dx.doi.org/10.17093/alphanumeric.736730
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Volume 8, Issue 2, 2020
Received: May 13, 2020
Accepted: Dec. 21, 2020
Published: Dec. 31, 2020
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