• ISSN: 2148-2225 (online)

Ulaştırma ve Lojistik Kongreleri

alphanumeric journal

The Journal of Operations Research, Statistics, Econometrics and Management Information Systems

Determination of Effective Critical Factors in Successful Efficiency Measurement of University Departments by Using Fuzzy DEMATEL Method

Turgay Türker

Murat Etöz

Yasemin Altun Türker


Successful efficiency measurement of university departments is very important issue in today’s globalised world and depends on paying high attention on critical input and output factors affecting efficiency measurement. In this study we aim to determine critical input and output factors in efficiency measurement of university departments by using fuzzy DEMATEL (Decision Making Trial and Evaluation Laboratory) method. Factors that are used in efficiency measurement of university departments have been extracted from the literature. Then Fuzzy DEMATEL method has been employed to separate cause and effect group of factors in input and output sets. Cause groups are advised to be used in DEA (Data Envelopment Analysis). This study is the first reference in the literature which uses a fuzzy DEMATEL technique in determination of effective critical input and output factors in successful efficiency measurement of university departments.

Keywords: Data Envelopment Analysis, Efficiency Measurement, Fuzzy DEMATEL

Jel Classification: C44

Üniversitelerde Bölüm Etkinliklerinin Ölçülmesinde Kullanılan Kritik Başarı Faktörlerinin Bulanık DEMATEL Yöntemi ile Belirlenmesi


Günümüzün globalleşen dünyasında üniversite bölümlerinin başarılı etkinlik ölçümü çok önemli bir konudur ve bu ölçümün başarısı doğru girdi ve çıktı faktörlerinin belirlenmesine bağlıdır. Bu çalışmada, üniversite bölümlerinin etkinlik ölçümünde kullanılan kritik girdi ve çıktı faktörleri Bulanık DEMATEL (Decision Making Trial and Evaluation Laboratory) yöntemi kullanılarak belirlenmiştir. Öncelikle literatürden üniversite bölümlerinin etkinlik ölçümünde kullanılan faktörler elde edilmiştir. Daha sonra Bulanık DEMATEL yöntemi ile girdi ve çıktı kümeleri için ayrı ayrı etkileyen-etkilenen gruplar belirlenmiştir. Etkileyen grupların VZA’da (Veri Zarflama Analizi) kullanılması önerilmiştir. Bu çalışma üniversite bölümlerinin etkinliklerinin ölçülmesinde kullanılan kritik girdi ve çıktı faktörlerinin tayini için bulanık DEMATEL tekniğinin kullanıldığı literatürdeki ilk çalışmadır.

Anahtar Kelimeler: Bulanık DEMATEL, Etkinlik Ölçümü, Veri Zarflama Analizi

Suggested citation

Türker, T., Etöz, M., Altun Türker, Y. (2016). Determination of Effective Critical Factors in Successful Efficiency Measurement of University Departments by Using Fuzzy DEMATEL Method. Alphanumeric Journal, 4(1), 57-72. http://dx.doi.org/10.17093/aj.2016.4.1.5000178837


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Volume 4, Issue 1, 2016


alphanumeric journal

Volume 4, Issue 1, 2016

Pages 57-72

Received: Feb. 22, 2016

Accepted: May 26, 2016

Published: June 30, 2016

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2016 Türker, T., Etöz, M., Altun Türker, Y.

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