Analysis of Volvo IT's Closed Problem Management Processes By Using Process Mining Software ProM and Disco
ProM ve Disco Süreç Madenciliği Yazılımları Kullanılarak Volvo IT'nin Sonlandırılmış Problem Yönetimi Süreçlerinin Analizi
by Ufuk Çelik, Eyüp Akçetin, Abdulkadir Yaldır
School of Transportation and Logistics, Istanbul University
Avcilar Campus 34320 Avcilar/Istanbul/TURKEY
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