• ISSN: 2148-2225 (online)

Ulaştırma ve Lojistik Kongreleri

alphanumeric journal

The Journal of Operations Research, Statistics, Econometrics and Management Information Systems

Alphanumeric Journal


in Turkish

EFQM Mükemmellik Modeli


Published: 29.09.2018

Adapting EFQM Excellence Model for Public Transport Operators: A Case of IETT, Istanbul's Public Bus Operator
EFQM Mükemmelik Modelini Toplu Ulaşım İşletmelerine Uyarlamak: İstanbul'un Otobüs İşletmesi İETT Örneği

by Muhammet Deveci, Fatih Canıtez

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School of Transportation and Logistics, Istanbul University
Avcilar Campus 34320 Avcilar/Istanbul/TURKEY

Bahadır Fatih Yıldırım, Ph.D.
+ 90 (212) 473 70 00 - 19263

alphanumeric journal

alphanumeric journal has been publishing as "International Peer-Reviewed Journal" every six months since 2013. alphanumeric serves as a vehicle for researchers and practitioners in the field of quantitative methods, and is enabling a process of sharing in all fields related to the operations research, statistics, econometrics and management informations systems in order to enhance the quality on a globe scale.