Text Mining as a Supporting Process for VoC Clarification
Müşteri Sesinin Ayrıştırılmasını Destekleyen Bir Süreç Olarak Metin Madenciliği
by Aysun Kapucugil İkiz, Güzin Özdağoğlu
School of Transportation and Logistics, Istanbul University
Avcilar Campus 34320 Avcilar/Istanbul/TURKEY
+ 90 (212) 473 70 00 - 19263
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