First and Second Order Confirmatory Factor Models With Service And Product Quality Perceptions of Supermarket Customers: An Empirical Investigation
Süpermarket Müşterilerinin Hizmet ve Ürün Kalitesi Algılarıyla Birinci ve İkinci Mertebe Doğrulayıcı Faktör Modelleri: Deneysel Bir Araştırma
by Gülhayat Gölbaşı Şimşek
Measurement of Service Quality at Tax Chambers by SERVQUAL Analysis
Vergi Dairesinde Hizmet Kalitesinin SERVQUAL Analiziyle Ölçümü
by Erkan Arı, Veysel Yılmaz, Can Özkan
School of Transportation and Logistics, Istanbul University
Avcilar Campus 34320 Avcilar/Istanbul/TURKEY
Bahadır Fatih Yıldırım, Ph.D.
+ 90 (212) 473 70 00 - 19263
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